Leadership and Followship

Posted by Philip Smith on 6 April 2020
Solutions are available, courage is often not. What do you have in your organisation?     There has always been a great deal said about leadership and we live in a time now, where good leadership will make a difference to the final outcome, when we have "tamed" this virus.  I do not believe that "Good" leadership can be taught, despite the vast amounts of money spent on this pointless endeavour, but accept that I might be a lone voice in the w...
Posted in:ThinkLeadership  

The Bookends of service

Posted by Philip Smith on 4 March 2020
The norm is to have two bookends, one on either side of the books.   Our task in running a successful enterprise is to ensure that everything between these bookends works as well as humanly possible. When however we screw up, it is normal to have some process in place to deal with this, providing another set of "bookends".  Peter Drucker describes the first bookend as the point of interaction between a potential customer and your enterprise. The second bookend i...
Posted in:ThinkStupid-File  

Customer Experience is just like Big Data

Posted by Philip Smith on 10 February 2020
Words matter Definition of Lexicon :   a book containing an alphabetical arrangement of the words in a language and their definitions : DICTIONARY   Dan Ariely Thanks - http://danariely.com/   The words we use, how we use them and how they are understood by others, can and do, frequently make the difference between success and failure. We live in a world of maximum communications where many people appear to be glued to one devise or another, yet all this co...
Posted in:Stupid-FileLeadership  

The New Year

Posted by Philip Smith on 10 January 2020

So what will change ?

This time of year creates a loss in production when many people are working hard at their new years resolutions.

Might I be as bold as to suggest a different approach?

Instead of a list of new resolutions, figure out what the most important lesson is you learnt last year, then try to apply that learning to your activities this year.

Good luck

 

 

 

 

Posted in:Lessons  

Silly Seasons and cycles

Posted by Philip Smith on 9 December 2019
Opportunities abound, ready and waiting for us

Another year has gone at the speed of light and the silly season is upon us. For some strange reason some people believe that it is now time to slow down instead of doubling their efforts to hit the new year with a bang.  Habits form over time and slowing down, at this time of the year, is the norm for many industries.  Builders see it differently, but that is a subject on its own.   Many will consider the outcomes ...
Posted in:Think