10 February 2020

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Customer Experience is just like Big Data

by Philip Smith
Words matter Definition of Lexicon :   a book containing an alphabetical arrangement of the words in a language and their definitions : DICTIONARY   Dan Ariely Thanks - http://danariely.com/   The words we use, how we use them and how they are understood by other...

10 October 2019

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A sting in the tail

by Philip Smith
Are we paying attention to our economy ? "The track record of economists in predicting events is monstrously bad. It is beyond simplification; it is like medieval medicine." -  Nassim Nicholas Taleb During the last few months I have followed ongoing commentary regarding the s...

7 July 2019

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Fear & Habits

by Philip Smith
Are some of our habits driven by our fears or are our fears driven by some of our habits? A Harvard study "Do I dare say something" shows how people are often driven by fear of consequences, in determining whether they should or should not mention an idea or make a suggestion. ...

11 January 2019

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The Hidden Cost

by Philip Smith
Rules and regulations Processes and procedures As companies grow they acquire more rules and regulations to govern the processes and procedures implemented to achieve some defined state of efficiency.  Large organisations and Governments are notorious for some truly silly outcomes...

7 November 2018

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Activity is not the same as progress

by Philip Smith
Leadership vs Management This is an ongoing debate with theories and consultants who want us to believe that an apple can become an orange, if only we attend their next Leadership workshop. It is a surprisingly simple matter to resolve once we agree on a few basics. Lets start with tw...