10 September 2020

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All words matter

by Philip Smith
Seeking clarity is easier than you think, but not without a bit of effort.                           We live in a world that appears to have lost its marbles, as every day reveals more layers of lies, deception, gigantic eg...

7 August 2020

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Rule regulations and ignorance

by Philip Smith
Are the lunatics running the asylum? We live in a world of rules and regulations both in Government and business. Do we ever stop and consider what these rules mean, who makes them and why?       Were the rules and regulations created by a bunch of bureaucrats who...

6 April 2020

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Leadership and Followship

by Philip Smith
Solutions are available, courage is often not. What do you have in your organisation?     There has always been a great deal said about leadership and we live in a time now, where good leadership will make a difference to the final outcome, when we have "tamed" th...

10 February 2020

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Customer Experience is just like Big Data

by Philip Smith
Words matter Definition of Lexicon :   a book containing an alphabetical arrangement of the words in a language and their definitions : DICTIONARY   Dan Ariely Thanks - http://danariely.com/   The words we use, how we use them and how they are understood by other...

10 October 2019

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A sting in the tail

by Philip Smith
Are we paying attention to our economy ? "The track record of economists in predicting events is monstrously bad. It is beyond simplification; it is like medieval medicine." -  Nassim Nicholas Taleb During the last few months I have followed ongoing commentary regarding the s...