Catch a Fad

Posted on 4 January 2016
Dictionary Definition
             a temporary fashion, notion, manner of conduct, etc., especially one followed enthusiastically by a group. Recently I encountered two senior business leaders who sadly follow "fads". I could tell what books they had recently read and who they were following on the web by their enthusiastic descriptions of the direction they are heading in and the operational changes they intended to make. Don'...
Posted in:Lessons  


Posted by Philip Smith on 2 December 2015
Resolutions R US The year has once again disappeared rather rapidly and we are moving into the danger zone of New Year's resolutions. November did not really register on this side and simply became an extension of October, or to quote Dr. Seuss "How did it get late so soon?" In any event, we should be grateful when we are busy as it sure beats not being busy, providing we are being productive ( use your own definition ) and achieving our objectives. There I sp...
Posted in:Lessons  

The paralysing effect of bureaucracy

Posted by Philip Smith on 15 October 2015
We would never behave like this, would we? We have all become accustomed to dealing with the insanity relating to almost any interaction with bureaucracy and we all rail against this stupidity. Maybe we should not be so quick to point fingers, as I have recently encountered this same stupidity in dealing with a few local suppliers in the private sector. What would one consider a reasonable time for a company that makes, lets say doorknobs, to provide a quote to supply a number of a...
Posted in:Lessons  

Customer Service

Posted by Philip Smith on 10 September 2015
Service ? - Yea right ! Most people in business consider themselves to be really good at customer service, when the truth is that they often have no idea what good Customer Service is. Many businesses view their businesses from the inside out where internal procedures and processes are always more important than dealing with customers. You only have to wait at a supermarket service counter to see this in action. The other day I was waiting to pay for a newspaper, at one such &q...
Posted in:Management  


Posted by Philip Smith on 9 August 2015
Innovation is just a word. Innovation is not a giant leap, it is a mindset that is enabled as the norm. With management actively participating - listening - engaging - encouraging and experimenting, the best results are achieved when this process is incremental and continuous. The battle is never to prove that something is wrong, but rather to encourage activities and habits that will improve outcomes and to redirect any disjointed behaviour, however, nothing can be achieved when ...
Posted in:Innovation