The norm is to have two bookends, one on either side of the books.   Our task in running a successful enterprise is to ensure that everything between these bookends works as well as humanly possible. When however we screw up, it is normal to have some process in place to deal with this, providing another set of "bookends".  Peter Drucker describes the first bookend as the point of interaction between a potential customer and your enterprise. The second bookend i...

Opportunities abound, ready and waiting for us

Another year has gone at the speed of light and the silly season is upon us. For some strange reason some people believe that it is now time to slow down instead of doubling their efforts to hit the new year with a bang.  Habits form over time and slowing down, at this time of the year, is the norm for many industries.  Builders see it differently, but that is a subject on its own.   Many will consider the outcomes ...